At International Elite Academy, we are committed to providing high-quality educational services. This Refund Policy outlines the conditions under which refunds may be granted for our courses and services. By purchasing our services, you agree to the terms set forth in this policy.
Refund Eligibility
Refunds may be issued under the following conditions:
If a technical error on our part prevents you from accessing a purchased course.
If you accidentally purchased the wrong course and notify us within 24 hours of purchase.
If a course is canceled or discontinued by International Elite Academy before you can access the content.
If you withdraw from a course before accessing more than 20% of its content, provided the refund request is made within seven (7) days of purchase.
Non-Refundable Situations
Refunds will not be granted in the following cases:
If you have accessed more than 20% of the course content.
If you request a refund after seven (7) days from the purchase date.
If the reason for the refund request is a change of mind or personal circumstances beyond our control.
If the course was purchased during a promotional or discounted offer, unless otherwise stated.
Refund Process
To request a refund, you must submit a written request to info@eliteacademy.asia with your purchase details and reason for the refund.
Refund requests will be reviewed within 10 business days of submission.
If approved, refunds will be processed via the original payment method within 14 business days.
If a refund is denied, we will provide a detailed explanation of the decision.
Course Transfers and Credits
Instead of a refund, users may have the option to transfer their enrollment to another course of equal or lesser value, subject to approval.
Exceptional Circumstances
We may consider refunds beyond the stated conditions on a case-by-case basis in cases of documented extenuating circumstances (e.g., medical emergencies). Supporting documents may be required.
Changes to This Refund Policy
International Elite Academy reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date."
Contact Us
International Elite Holding Sdn Bhd (202501001078 / 1602493-W) Unit 15-13A, Menara K1, No. 1, Lorong 3/137C, Jalan Klang Lama, 58000 Kuala Lumpur, Malaysia. Email: info@eliteacademy.asia Website: [https://EliteAcademy.asia]